Solve 40% of support queries with IrisGPT Chatbot and Agent Assist

Enterprise-grade AI Agents trained securely on
your articles and tickets to deflect user queries and
assist agents

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IrisGPT Agent Assist

AI Co-pilot Active

Chat QuerySarah M.

AI SUGGESTION

94% match

Based on similar tickets, this is likely a cache issue. Suggest clearing browser cache and cookies.

KB-2341: Post-Update AccessView →

42%

Deflection Rate

0.9s

Avg Response

94%

CSAT

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See AI Resolution in Action

IrisGPT resolves queries instantly with verified, hallucination-free answers grounded in your knowledge base.

💬

IrisAgent Support

Typically replies instantly

Hi there! How can I help you today?

10:32 AM

I need to upgrade my plan but I'm getting an error when I try to change my payment method.

10:33 AM

I'd be happy to help! The payment error usually occurs when your billing address doesn't match. Here's how to fix it:

1. Go to Settings → Billing
2. Click "Update Payment"
3. Re-enter your card with the exact billing address

If that doesn't work, I can process the upgrade for you directly.

10:33 AM · ✓ Resolved automatically

AI GENERATEDVerified Answer✓ 98% Confidence

Response grounded in 3 knowledge base articles with verified accuracy. No hallucinated content detected.

Sources Cited

📄Billing & Payment Troubleshooting97% match

📄How to Upgrade Your Plan94% match

📄Payment Method FAQ89% match

🛡 Hallucination Removal Engine — All claims verified against KB

What is AI agent assist?

AI agent assist is software that works alongside a human support agent in real time, reading the live ticket or conversation and surfacing the next best action: a suggested reply, the exact knowledge base passage, a summary of the customer's history, or an automated workflow. Unlike a customer-facing chatbot, agent assist keeps a person in the loop and speeds them up rather than replacing them, which is why it is the fastest way to cut average handle time without sacrificing answer quality.

What AI agent assist does

Drafts grounded, citation-backed replies the agent can send or edit in one click
Surfaces the right knowledge base article before the agent goes looking for it
Summarizes long ticket threads so context transfers instantly on handoff
Triggers automated actions and workflows without leaving the helpdesk
Learns continuously from agent edits and feedback to stay accurate over time

Agent assist pairs naturally with AI ticket automationand full AI customer support. See it applied to bug report triage, or compare IrisAgent to other AI support platforms.

Resolve common issues quickly with AI

With models fine-tuned on your article and ticket data, IrisGPT provides recommended resolution at your fingertips. Enable your team with fast resolutions and automated actions and workflows to provide lightning fast support. IrisGPT constantly learns from interactions and feedback.

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Highly accurate multilingual answers with citations

Trained on the world's largest large language models, IrisGPT is the first multilingual and highly accurate answering engine that is trustworthy and will delight your customers.

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Highly accurate multilingual answers with citations

Omni-channel ticket responder and chatbot that works out of the box

With omni-channel support, use IrisGPT within your help desk as an auto-responder feature, internal agent assist, or a standalone bot to assist customers

Book a demo

Omni-channel ticket responder and chatbot that works out of the box

Start deflecting more than 40% tickets within a matter of days

Your reliable GPT Chatbot to train agents and be your team's co-pilot during off hours and help train new agents

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Start deflecting more than 40% tickets within a matter of days

"Working with IrisAgent feels like a true partnership. Their team listens and adapts with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus is clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale."

160K

mins saved in H1

2 min

reduction in AHT

Maria McSweeney

Head of Global Support & Board of Directors

Read Dropbox Case Study

Transform your CX
operations

60%+

auto-resolved

10x

faster responses

$2.4M+

customer savings

95%

accuracy rate

Any questions?

We got you.

New to knowledge bases? Read our guide on surfacing the right knowledge base article to agents.

Agent assist is one of the fastest ways to reduce average handle timewithout cutting corners on quality.

How does Agent Assist AI work?

Agent Assist AI is programmed to work efficiently in understanding and processing customer inquiries in real time. It uses natural language processing and machine learning algorithms to interpret the intent of customer's issues and provide them with immediate, accurate responses. The core of an Agent Assist Chatbot is to make customer conversations and the process of problem-solving simpler and faster for the support team, thereby enhancing the customer service experience. The Agent Assist Bot operates in collaboration with the company's human support team. It provides real-time suggestions and support to the agents during the conversation with the customers. These can range from suggesting responses, providing relevant articles, or directing the chat to a human agent when the agent desktop bot can't process the complexity of the query.

What type of tasks can Agent Assist AI handle?

The primary role of an Agent Assist AI is to facilitate various tasks that primarily include helping customer service agents by providing them with real-time assistance. The AI Agent Assist can quickly fetch relevant information, reply to customer queries, resolve complaints, troubleshoot, manage multiple customer interactions, and even predict customer needs based on historically collected data. This immensely reduces the response time to solve a customer's problem and enhances the customer's experience. Another noteworthy task handled by Agent Assist Chatbots is their ability to learn and adapt. With each interaction, the chatbot can learn and improve its responses, making it more efficient with time and help lower response time.

How can Agent Assist AI improve customer satisfaction?

AI Agent Assist is a revolutionary technology that significantly improves the quality of customer service. By using machine learning and natural language processing techniques, the Agent Assist AI can understand the context of customer queries and provide quick, accurate responses. It augments the capabilities of human agents by providing them with instant information and recommended responses, thereby saving agents time, reducing response times and increasing customer satisfaction. The Agent Assist Chatbot can handle multiple customer interactions simultaneously, ensuring that all customers receive prompt attention. With the potential to operate 24/7, these bots enhance the availability and reach of your business' customer service and agent efficiency.

How long does it take to implement IrisAgent's AI Assist?

Our AI Agent Assist is designed for easy and quick implementation. The exact timeline may vary based on the complexity of your needs and individual business processes. However, most implementations of Agent Assist AI can be completed within days. This includes setting up, integrating, and training the AI with your specific data and requirements. An Agent Assist chatbot does not require any coding or technical expertise for installation. Our team will guide you through the process, ensuring the Support Agent Assist chat is fully functional and practical for your organization's needs.

How can Agent Assist Chatbot accelerate agent onboarding?

When it comes to accelerating agent onboarding, the agent assist feature of chatbots can be a game changer. It utilizes artificial intelligence to guide new agents through complex processes, helping them to become proficient faster. The agent assist AI provides real-time instruction to contact center agents, ensuring immediate support and preventing costly mistakes. It also functions as an ever-present mentor, enabling new agents to quickly become confident and capable. An agent assist chatbot takes things a step further by providing 24/7 assistance. New agents can interact with the chatbot as if it were a human mentor, asking questions and receiving immediate, accurate responses.

Works with tools
you already use