Works with the tools your team already uses
IrisAgent plugs into your helpdesk, CRM, engineering tools and chat platforms with no-code installs. Go live in under 24 hours and start auto-resolving tickets, tagging, and deflecting support volume with AI.
AI that works inside the tools your support team already runs
The fastest way to get value from AI customer support is not to replace your stack. It is to add AI to it. IrisAgent connects to your helpdesk, CRM, knowledge base, and engineering tools with no-code installs, grounds every answer in your own data, and takes real action back in those systems. Your agents keep working where they already work, while IrisAgent resolves routine tickets, drafts replies, auto-tags, and routes the rest with full context.
A good integration does three things: it reads your systems of record so answers are grounded and current, it writes back to them so the AI resolves rather than just deflects, and it respects your identity and permissions so nothing leaks. Explore the connectors below by category, or see how AI deploys inside Zendesk, Salesforce Service Cloud, and Intercom. Not sure where AI fits yet? Start with the AI customer supportoverview.
Customer Support & Helpdesk
Deploy IrisAgent inside the helpdesk your agents already use, no migration required.
Zendesk
Agent assist, auto-tagging & IrisGPT chatbot
Learn moreSalesforce Service Cloud
AI resolutions inside Service Cloud & Messaging
Learn moreIntercom
AI responses, Fin-class deflection & summaries
Learn moreFreshworks
Freshdesk & Freshchat AI agent assist
Learn moreHubSpot Service Hub
AI agent assist & IrisGPT for HubSpot tickets
Learn more
Zoho Desk
AI ticket resolution & chatbot for Zoho
Learn moreGorgias
AI resolution & Shopify context inside your Gorgias helpdesk
Learn moreKnowledge Hub & Identity
IrisGPT ingests your knowledge sources and respects your identity provider out of the box.
Ticketing System KB
Train on Zendesk, Salesforce, HubSpot, Freshdesk & Intercom KBs
Learn more
Public & Private Websites
Crawl marketing sites, help centers & auth-gated portals
Learn more
Files
PDFs, Word, PowerPoint & Markdown uploaded to IrisAgent
Learn more
Atlassian Confluence
Index internal Confluence docs for IrisGPT
Learn more
Okta
SAML SSO & provisioning for IrisAgent
Learn moreProduct, DevOps & Incident Management
Connect tickets to product signals, bugs and incidents for faster resolution.
Jira
Auto-correlate tickets with Jira issues
Learn morePagerDuty
Surface live incidents next to support tickets
Learn more
GitHub
Link GitHub issues and PRs to customer tickets
Learn more
Datadog
Monitor & correlate errors with support volume
Learn more
Sentry
Map customer tickets to Sentry error events
Learn moreCollaboration & Internal Helpdesk
Bring IrisGPT where your team already works, instant answers in chat.
Ecommerce & Commerce Platforms
Bring live order, product and customer data into every support conversation.
Customer Messaging Channels
Put an AI agent on the channels your customers already prefer, through your existing helpdesk.
Quick
no-code setup
Supports all
major languages
Easily
customizable
Integrations FAQ
How do IrisAgent integrations work?
IrisAgent installs on top of the helpdesk, CRM, and chat tools you already run, with no-code connectors. It reads your tickets, knowledge base, and customer records to ground its answers, and it takes action back in those systems (resolving, tagging, routing, and updating records) without you re-platforming. Most integrations go live in under 24 hours.
Which helpdesks and CRMs does IrisAgent integrate with?
IrisAgent connects natively to Zendesk, Salesforce Service Cloud, Intercom, Freshworks (Freshdesk and Freshchat), HubSpot Service Hub, Zoho Desk, and Gorgias for support and CRM. It also connects to engineering and collaboration tools like Jira, GitHub, PagerDuty, Slack, and Microsoft Teams, plus channels like WhatsApp and Shopify for commerce context.
Do I have to replace my current helpdesk to use IrisAgent?
No. IrisAgent is designed to layer onto your existing stack rather than replace it. Your agents keep working in the same helpdesk while IrisAgent adds AI resolution, agent assist, auto-tagging, and deflection inside that tool. There is no migration and no rip-and-replace.
How long does an integration take to set up?
Most teams are live in under 24 hours. Connecting a helpdesk or CRM is a no-code, permissioned install; grounding the AI on your knowledge base and historical tickets happens automatically once connected. You can start on a narrow set of intents and expand as resolution rates hold.
What if the tool I use is not listed?
IrisAgent adds connectors regularly and can build integrations for tools not yet listed. If your helpdesk, CRM, or data source is missing, request it during a demo and the team will scope it. IrisAgent also ingests public and private websites, files, and ticketing knowledge bases directly.
Ready to transform your support stack?
Most teams are live with IrisAgent in under a day. No rip-and-replace. Bring AI to the tools you already love.