Events / March 2026
Building Eval Datasets for CX AI Agents
Learn how IrisAgent benchmarks leading LLMs — GPT, Claude, Gemini — across accuracy, latency, and cost to deliver the best-performing AI agents for customer support.
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Resources
Whitepapers / April 2025
Report: The Future of Customer Support and Trends in 2025
The report explores the transformative impact of AI on customer support by 2025, with 95% of interactions driven by AI. It highlights trends like automation, self-service, hyper-personalization, emotional intelligence,
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Articles / February 2025
IrisAgent Launches Revolutionary AI Bot for Slack
IrisAgent today announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication and productivity.
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Case studies / October 2025
Dropbox is enhancing customer support with IrisAgent AI
Dropbox’s partnership with IrisAgent streamlined support with AI-driven workflows, delivering faster resolutions, higher productivity, and cost savings.
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Case studies / September 2024
How Zuora responds 10x faster with IrisAgent
Zuora transforms its support experience with automated triaging, intelligent routing, and self-service resolutions using IrisAgent AI Support Automation
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Demo videos / December 2025
Creating AI Agents with IrisAgent
Learn how to configure an IrisAgent AI agent to answer knowledge-based questions and perform automated actions
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Demo videos / December 2025
Ticket deflection on Ticket submission form
Integrate IrisAgent AI Search into your Zendesk or other Ticket Submission Forms to automatically suggest AI answers and reduce ticket volume.
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Demo videos / February 2026
IrisAgent Overview including Automated Trends and Tagging
Check out how IrisAgent analyzes tickets, creates and trains categories with AI, and sets up automations and integrations.
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Events / September 2024
AI-Ready Support: Equipping Your Team for the GenAI Era
Listen to support leaders from Salesforce and IrisAgent on how to revolutionize your customer support by harnessing the power of Generative AI (GenAI)
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Collaterals / May 2024
AI Readiness Checklist
Is your customer support team Generative AI-ready? Download our AI Readiness checklist for free.
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Articles / March 2024
IrisAgent and Qdrant: Redefining Customer Support with AI
Learn how IrisAgent leverages GenAI, fine-tuned LLMs, RAG in partnership with Qdrant
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Case studies / June 2023
How Teachmint automated tagging and improved MTTR
This case study discusses the implementation and impact of IrisAgent in Teachmint's environment.
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Whitepapers / April 2023
Getting Started with Generative AI (GPT) for use cases in Customer Support
This white paper explores the use of GPT-based AI models for customer support
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Articles / January 2023
How CX Insights From Automated Tagging of Support Tickets Help Product Managers
In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide...
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Events / December 2022
SupportDriven Expo Panel: Getting Started with AI for Support Operations
Listen to support leaders from Agorapulse and Vanessa Marshall use the simple yet powerful capability of AI-powered tagging...
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Articles / November 2022
IrisAgent, a leader in support automation, is now SOC 2 certified
IrisAgent Inc., a leader in AI-Powered Support Operations, is now SOC 2 certified with enterprise-grade security controls. IrisAgent delivers real-time contextual product...
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Events / October 2022
CSC Webinar: Increase renewals and prevent at-risk accounts with proactive AI-powered support automation
Accessing real-time insights into product issues, potential customer churn, and...
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Articles / September 2022
IrisAgent AI-powered Support Operations Automation now available on Salesforce AppExchange
With IrisAgent for Salesforce Integration installed, support agents now get...
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Articles / September 2022
How Does Product-Led Growth Impact Customer Support?
Understanding how customers use your product—even those not yet paying to use it—can reveal many product insights.
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Whitepapers / August 2022
The Business Case for AI powered Support Automation for Product-Led Growth
PLG strategy to put the product at the forefront of the customer journey
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Articles / July 2022
IrisAgent launches on Zendesk and Intercom marketplaces
Bringing AI-powered proactive, contextual customer support to your favorite ticketing platforms.
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Events / July 2022
How to Improve Workflows between Product, Engineering and Support on Aug 3
Learn how to best integrate your CRM, support platforms, and DevOps tools to...
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Articles / July 2022
Essential Elements for Breaking Information Silos to Improve Customer Support
With a proactive approach, silo-free teams can work better together to ensure each...
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Collaterals / May 2022
IrisAgent Product Summary
Learn more about IrisAgent's AI-powered solution for customer support teams..
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Podcasts / June 2022
CXChronicles Podcast with IrisAgent's CEO
In this episode of CXCP, Palak and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback...
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Articles / September 2022
Monitor Customer Health from Siloed Information to Prevent Churn
Understanding customer health is critical to the long-term success of any comp...
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Articles / September 2022
Moving Toward Predictive Customer Analytics for Excellent Customer Support
Historically, customer support teams have taken a reactive approach to custom...
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Awards / CIO Review / August 2021
IrisAgent: Most Promising Digital Experience Solution Providers 2021 by CIO Review
Offering a Proactive Customer Support Platform
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Awards / The Silicon Review / January 2021
IrisAgent: 20 Amazing Startups of the Year 2022 by The Silicon Review
IrisAgent Makes Customer Support Better for Everyone
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